{"id":2188,"date":"2026-08-03T23:16:34","date_gmt":"2026-08-03T21:16:34","guid":{"rendered":"https:\/\/vicerrectorias.utp.edu.co\/administrativa\/?p=2188"},"modified":"2026-08-03T23:44:06","modified_gmt":"2026-08-03T21:44:06","slug":"gestion-de-pqrs","status":"publish","type":"post","link":"https:\/\/vicerrectorias.utp.edu.co\/administrativa\/gestion-de-pqrs\/","title":{"rendered":"Gesti\u00f3n de PQRS"},"content":{"rendered":"\n<p class=\"wp-block-paragraph\">Estas son las acciones que debe realizar en la gesti\u00f3n de las solicitudes recibidas en su dependencia:<\/p>\n\n\n\n<div style=\"height:40px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n\n\n<figure class=\"wp-block-image size-large\"><img loading=\"lazy\" decoding=\"async\" width=\"1024\" height=\"512\" src=\"https:\/\/vicerrectorias.utp.edu.co\/administrativa\/wp-content\/uploads\/sites\/10\/0.-ACCIONES-GESTION-PQRS-1-1024x512.png\" alt=\"\" class=\"wp-image-2185\" srcset=\"https:\/\/vicerrectorias.utp.edu.co\/administrativa\/wp-content\/uploads\/sites\/10\/0.-ACCIONES-GESTION-PQRS-1-1024x512.png 1024w, https:\/\/vicerrectorias.utp.edu.co\/administrativa\/wp-content\/uploads\/sites\/10\/0.-ACCIONES-GESTION-PQRS-1-300x150.png 300w, https:\/\/vicerrectorias.utp.edu.co\/administrativa\/wp-content\/uploads\/sites\/10\/0.-ACCIONES-GESTION-PQRS-1-768x384.png 768w, https:\/\/vicerrectorias.utp.edu.co\/administrativa\/wp-content\/uploads\/sites\/10\/0.-ACCIONES-GESTION-PQRS-1-1536x768.png 1536w, https:\/\/vicerrectorias.utp.edu.co\/administrativa\/wp-content\/uploads\/sites\/10\/0.-ACCIONES-GESTION-PQRS-1.png 1774w\" sizes=\"auto, (max-width: 1024px) 100vw, 1024px\" \/><\/figure>\n\n\n\n<div style=\"height:49px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n\n\n<div class=\"wp-block-columns is-layout-flex wp-container-core-columns-is-layout-8f761849 wp-block-columns-is-layout-flex\">\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\">\n<figure class=\"wp-block-image size-full\"><a href=\"https:\/\/vicerrectorias.utp.edu.co\/administrativa\/wp-content\/uploads\/sites\/10\/1.-RECIBIR.png\"><img loading=\"lazy\" decoding=\"async\" width=\"441\" height=\"87\" src=\"https:\/\/vicerrectorias.utp.edu.co\/administrativa\/wp-content\/uploads\/sites\/10\/1.jpg\" alt=\"\" class=\"wp-image-2201\" srcset=\"https:\/\/vicerrectorias.utp.edu.co\/administrativa\/wp-content\/uploads\/sites\/10\/1.jpg 441w, https:\/\/vicerrectorias.utp.edu.co\/administrativa\/wp-content\/uploads\/sites\/10\/1-300x59.jpg 300w\" sizes=\"auto, (max-width: 441px) 100vw, 441px\" \/><\/a><\/figure>\n<\/div>\n\n\n\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\">\n<figure class=\"wp-block-image size-full\"><a href=\"https:\/\/vicerrectorias.utp.edu.co\/administrativa\/wp-content\/uploads\/sites\/10\/2.-REGISTRAR.png\"><img loading=\"lazy\" decoding=\"async\" width=\"448\" height=\"88\" src=\"https:\/\/vicerrectorias.utp.edu.co\/administrativa\/wp-content\/uploads\/sites\/10\/2.jpg\" alt=\"\" class=\"wp-image-2193\" srcset=\"https:\/\/vicerrectorias.utp.edu.co\/administrativa\/wp-content\/uploads\/sites\/10\/2.jpg 448w, https:\/\/vicerrectorias.utp.edu.co\/administrativa\/wp-content\/uploads\/sites\/10\/2-300x59.jpg 300w\" sizes=\"auto, (max-width: 448px) 100vw, 448px\" \/><\/a><\/figure>\n<\/div>\n\n\n\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\">\n<figure class=\"wp-block-image size-full\"><a href=\"https:\/\/vicerrectorias.utp.edu.co\/administrativa\/wp-content\/uploads\/sites\/10\/3.-TRASLADAR.png\"><img loading=\"lazy\" decoding=\"async\" width=\"444\" height=\"88\" src=\"https:\/\/vicerrectorias.utp.edu.co\/administrativa\/wp-content\/uploads\/sites\/10\/3.jpg\" alt=\"\" class=\"wp-image-2194\" srcset=\"https:\/\/vicerrectorias.utp.edu.co\/administrativa\/wp-content\/uploads\/sites\/10\/3.jpg 444w, https:\/\/vicerrectorias.utp.edu.co\/administrativa\/wp-content\/uploads\/sites\/10\/3-300x59.jpg 300w\" sizes=\"auto, (max-width: 444px) 100vw, 444px\" \/><\/a><\/figure>\n<\/div>\n<\/div>\n\n\n\n<div class=\"wp-block-columns is-layout-flex wp-container-core-columns-is-layout-8f761849 wp-block-columns-is-layout-flex\">\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\">\n<figure class=\"wp-block-image size-full\"><a href=\"https:\/\/vicerrectorias.utp.edu.co\/administrativa\/wp-content\/uploads\/sites\/10\/4.-RECLASIFICAR.png\"><img loading=\"lazy\" decoding=\"async\" width=\"447\" height=\"88\" src=\"https:\/\/vicerrectorias.utp.edu.co\/administrativa\/wp-content\/uploads\/sites\/10\/4.jpg\" alt=\"\" class=\"wp-image-2195\" srcset=\"https:\/\/vicerrectorias.utp.edu.co\/administrativa\/wp-content\/uploads\/sites\/10\/4.jpg 447w, https:\/\/vicerrectorias.utp.edu.co\/administrativa\/wp-content\/uploads\/sites\/10\/4-300x59.jpg 300w\" sizes=\"auto, (max-width: 447px) 100vw, 447px\" \/><\/a><\/figure>\n<\/div>\n\n\n\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\">\n<figure class=\"wp-block-image size-full\"><a href=\"https:\/\/vicerrectorias.utp.edu.co\/administrativa\/wp-content\/uploads\/sites\/10\/5.-SOLICITAR-INFORMACION.png\"><img loading=\"lazy\" decoding=\"async\" width=\"444\" height=\"88\" src=\"https:\/\/vicerrectorias.utp.edu.co\/administrativa\/wp-content\/uploads\/sites\/10\/5.jpg\" alt=\"\" class=\"wp-image-2196\" srcset=\"https:\/\/vicerrectorias.utp.edu.co\/administrativa\/wp-content\/uploads\/sites\/10\/5.jpg 444w, https:\/\/vicerrectorias.utp.edu.co\/administrativa\/wp-content\/uploads\/sites\/10\/5-300x59.jpg 300w\" sizes=\"auto, (max-width: 444px) 100vw, 444px\" \/><\/a><\/figure>\n<\/div>\n\n\n\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\">\n<figure class=\"wp-block-image size-full\"><a href=\"https:\/\/vicerrectorias.utp.edu.co\/administrativa\/wp-content\/uploads\/sites\/10\/6.-SOLICITAR-PRORROGA.png\"><img loading=\"lazy\" decoding=\"async\" width=\"446\" height=\"88\" src=\"https:\/\/vicerrectorias.utp.edu.co\/administrativa\/wp-content\/uploads\/sites\/10\/6.jpg\" alt=\"\" class=\"wp-image-2197\" srcset=\"https:\/\/vicerrectorias.utp.edu.co\/administrativa\/wp-content\/uploads\/sites\/10\/6.jpg 446w, https:\/\/vicerrectorias.utp.edu.co\/administrativa\/wp-content\/uploads\/sites\/10\/6-300x59.jpg 300w\" sizes=\"auto, (max-width: 446px) 100vw, 446px\" \/><\/a><\/figure>\n<\/div>\n<\/div>\n\n\n\n<div class=\"wp-block-columns is-layout-flex wp-container-core-columns-is-layout-8f761849 wp-block-columns-is-layout-flex\">\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\">\n<figure class=\"wp-block-image size-full\"><a href=\"https:\/\/vicerrectorias.utp.edu.co\/administrativa\/wp-content\/uploads\/sites\/10\/7.-SOLICITAR-RESOLUCION.png\"><img loading=\"lazy\" decoding=\"async\" width=\"445\" height=\"83\" src=\"https:\/\/vicerrectorias.utp.edu.co\/administrativa\/wp-content\/uploads\/sites\/10\/7.jpg\" alt=\"\" class=\"wp-image-2198\" srcset=\"https:\/\/vicerrectorias.utp.edu.co\/administrativa\/wp-content\/uploads\/sites\/10\/7.jpg 445w, https:\/\/vicerrectorias.utp.edu.co\/administrativa\/wp-content\/uploads\/sites\/10\/7-300x56.jpg 300w\" sizes=\"auto, (max-width: 445px) 100vw, 445px\" \/><\/a><\/figure>\n<\/div>\n\n\n\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\">\n<figure class=\"wp-block-image size-full\"><a href=\"https:\/\/vicerrectorias.utp.edu.co\/administrativa\/wp-content\/uploads\/sites\/10\/8.-RESPONDER.jpg\"><img loading=\"lazy\" decoding=\"async\" width=\"441\" height=\"83\" src=\"https:\/\/vicerrectorias.utp.edu.co\/administrativa\/wp-content\/uploads\/sites\/10\/8.jpg\" alt=\"\" class=\"wp-image-2199\" srcset=\"https:\/\/vicerrectorias.utp.edu.co\/administrativa\/wp-content\/uploads\/sites\/10\/8.jpg 441w, https:\/\/vicerrectorias.utp.edu.co\/administrativa\/wp-content\/uploads\/sites\/10\/8-300x56.jpg 300w\" sizes=\"auto, (max-width: 441px) 100vw, 441px\" \/><\/a><\/figure>\n<\/div>\n\n\n\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\">\n<figure class=\"wp-block-image size-full\"><a href=\"https:\/\/vicerrectorias.utp.edu.co\/administrativa\/wp-content\/uploads\/sites\/10\/9.-IMPLEMENTAR-ACCIONES.png\"><img loading=\"lazy\" decoding=\"async\" width=\"445\" height=\"81\" src=\"https:\/\/vicerrectorias.utp.edu.co\/administrativa\/wp-content\/uploads\/sites\/10\/9.jpg\" alt=\"\" class=\"wp-image-2200\" srcset=\"https:\/\/vicerrectorias.utp.edu.co\/administrativa\/wp-content\/uploads\/sites\/10\/9.jpg 445w, https:\/\/vicerrectorias.utp.edu.co\/administrativa\/wp-content\/uploads\/sites\/10\/9-300x55.jpg 300w\" sizes=\"auto, (max-width: 445px) 100vw, 445px\" \/><\/a><\/figure>\n<\/div>\n<\/div>\n\n\n\n<div style=\"height:40px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n\n\n<div class=\"wp-block-buttons is-content-justification-center is-layout-flex wp-container-core-buttons-is-layout-fe48e5de wp-block-buttons-is-layout-flex\">\n<div class=\"wp-block-button\"><a class=\"wp-block-button__link has-text-align-center wp-element-button\" href=\"https:\/\/vicerrectorias.utp.edu.co\/administrativa\/wp-content\/uploads\/sites\/10\/0.-GESTION-PQRS.png\">Informaci\u00f3n a tener en cuenta en la Gesti\u00f3n de PQRS<\/a><\/div>\n<\/div>\n\n\n\n<p class=\"wp-block-paragraph\"><\/p>\n","protected":false},"excerpt":{"rendered":"<p>Estas son las acciones que debe realizar en la gesti\u00f3n de las solicitudes recibidas en su dependencia:<\/p>\n","protected":false},"author":20,"featured_media":0,"comment_status":"closed","ping_status":"","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[1],"tags":[],"class_list":["post-2188","post","type-post","status-publish","format-standard","hentry","category-sin-categoria"],"_links":{"self":[{"href":"https:\/\/vicerrectorias.utp.edu.co\/administrativa\/wp-json\/wp\/v2\/posts\/2188","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/vicerrectorias.utp.edu.co\/administrativa\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/vicerrectorias.utp.edu.co\/administrativa\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/vicerrectorias.utp.edu.co\/administrativa\/wp-json\/wp\/v2\/users\/20"}],"replies":[{"embeddable":true,"href":"https:\/\/vicerrectorias.utp.edu.co\/administrativa\/wp-json\/wp\/v2\/comments?post=2188"}],"version-history":[{"count":8,"href":"https:\/\/vicerrectorias.utp.edu.co\/administrativa\/wp-json\/wp\/v2\/posts\/2188\/revisions"}],"predecessor-version":[{"id":2218,"href":"https:\/\/vicerrectorias.utp.edu.co\/administrativa\/wp-json\/wp\/v2\/posts\/2188\/revisions\/2218"}],"wp:attachment":[{"href":"https:\/\/vicerrectorias.utp.edu.co\/administrativa\/wp-json\/wp\/v2\/media?parent=2188"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/vicerrectorias.utp.edu.co\/administrativa\/wp-json\/wp\/v2\/categories?post=2188"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/vicerrectorias.utp.edu.co\/administrativa\/wp-json\/wp\/v2\/tags?post=2188"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}